Before you head onto a store to buy a product, no matter if it is a local store or an online store, you need to know how they deal with product returns. The truth is that sometimes, you are incredibly excited with a product. But when you finally get it and try it on, it just doesn’t fit you. You may not like the color, the pattern or even the shape or even the material. So, you should make sure that you check the return policy of the company before.
Discover everything you need to know about product returns.
Today, we decided to check in detail the North Face return policy.
North Face Return Policy
According to the North Face return policy, when you buy an item and you’re not happy with it, you can return it within 60 days of purchase. It’s important to notice that if you bought online, you have the option to return it online or you may take it to a North Face retail store. Nevertheless, if you bought it in a local store, you can only return it in a local store.
Looking at the North Face return policy, it is clear to see that if you bought the item using PayPal, you will need to return it online as well.
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To ensure that The North Face accepts your return, you need to have the original receipt or the packing slip. Besides, the items must be unwashed and unused to be returned.
According to the North Face return policy, there are some limitations. The truth is that you won’t be able to return any custom products. In fact, you can’t return them, exchange them, change them or make any kinds of alterations to them.
#1: Online Returns:
When you are looking to return your item online, you will need to enclose the item and place it inside the package. You will also need to use the enclosed shipping label and you should remember to keep the tracking code for your records. Then, you can simply leave the package into any US Postal Service box.
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#2: In-Store Returns:
Just like we mentioned above, no matter if you bought your item online or at a North Face local store, you can return an item within 60 days of purchase as long as it is unused and unwashed. In order to get a full refund, credit or exchange, you will need to show the original receipt or the packing slip.
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Notice that all returns are credited to the original form of payment. In case you used a credit card, the credit card holder will need to be present. In case he isn’t, instead of a refund, you will get a store credit.
In case you lost your receipt, you may still try to get an exchange. However, this will be made based on the lowest selling price of the item and only with store management approval. In case you used PayPal to buy the item, you will need to return it online.