One of the best stores that you can go to when you are considering making a new decor for one room is Ashley Furniture. After all, they have a wide variety of products and the prices are truly competitive.
Take a look at the return policies of major brands.
However, when you are about to buy an item, you should make sure that you know what to expect in case you don’t like the item or if it arrived damaged.
So, what can you expect from Ashley Furniture?
The reality is that the company has two different return policies for mattresses and for their homestore. So, let’s check out both in detail.
#1: Ashley Furniture Mattress Return Policy
According to the Ashley Furniture mattress return policy, you can try out the mattress that you buy up for 30 nights. In fact, it is what the company advises you to do because it takes between 2 to 4 weeks for your body to get used to a new mattress.
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But this is not all that you get with the Ashley Furniture mattress return policy. The truth is that their Better Sleep Shop allows you a sleep guarantee of up to 120 nights. So, whenever you’re not happy with the mattress between 30 and 120 days, you just need to contact their customer support and arrange a pick-up or delivery.
In what concerns to mattress sleep accessories that include foundations, pillows, mattress protectors, power bases, and sheets, when they were opened, they can’t be returned.
In what concerns to adjustable bases, mattress foundations, and frames, they are not included within this guarantee.
When you want to return your mattress, you need to ensure that it is covered by a mattress protector so that it can be accepted. The original delivery fees are not refundable.
In case you prefer to exchange the mattress you bought for a different one, you need to know that you will have a $99.95 fee that covers the delivery, pick-up, and the handling and inspection services.
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#2: Ashley Furniture Homestore Return Policy
One of the things that you need to do when the product you bought arrives at your home is to carefully inspect it. After all, in case it has some defect or it damaged in any way, you can get a full refund. All you need to do in this case is to contact the customer support immediately (you have 72 hours to do so), and they will let you know how to proceed from there. In addition, you need to know that you only have 30 days to return the product.
However, on certain occasions, you simply don’t like the furniture you bought. Either the dimensions, the color, or even the shape may not be what you were looking for. So, in this case, you can also return the furniture within 30 days. However, make sure that you know that the return shipping costs are on you.
One last thing that you need to know about returning the furniture to Ashley Furniture is that the product needs to be in unused/new condition. In addition, make sure that you include everything that was sent to you in the package including the original packaging.
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In case you decided to buy your furniture that was in Clearance, you will not be entitled to any refund unless the furniture is damaged.