Banana Republic includes four different brands – Gap, Old Navy, Banana Republic, and Athleta. In some circumstances, the return policy is the same for the different four brands but in some special conditions, the Banana Republic return policy may be different. In order for you to know exactly what you can expect from each one of the four brands, we are going to explain you everything about the Banana Republic return policy.
Overall, according to the Banana Republic return policy, the company doesn’t want you to be unhappy with any of your purchases. After all, it may happen that you don’t like the color, the size, or simply the size of the item that you bought and you want to return it.
So, the Banana Republic return policy allows you to be entitled to an exchange or a full refund depending on what you prefer. Besides, these are both free no matter if you decide to return the item to the store or using their prepaid return shipping labels on their website.
Discover the ultimate website to check products return policies.
Since the four brands that are represented by Banana Republic have different rules in some occasions, let’s check out the Banana Republic return policy in more detail for all the situations that can happen to you and on which you may want to return the item that you bought.
#1: Banana Republic Returns And Exchanges Of Products Bought Online:
When you bought your item online and you want to return it, you have 45 days to do so in case it is an item bought at Banana Republic, Gap, and Old Navy. In this case, the item that you will be returning needs to be unworn and unwashed or the company may not accept the return.
In order to get a full refund, you will need to ensure that the item arrives at their facilities up to 45 days of the date of your purchase.
In case you bought an item at Athleta, you don’t have any specific date to make the return. Besides, Banana Republic actually encourages you to try out the item you bought and in case it doesn’t work out for you, you can still return it.
Please notice that according to the Banana Republic returns, in case any of the items that you bought under any brand has defective or is damaged, you can return it immediately, without any problems. In addition, in case you bought the item under “Final Sale” items, you can’t return or exchange the item.
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When you buy an item online and you want to refund it, you usually have two options to do it:
- Return the item by mail:
When you want to return the item you bought by mail, the best option that you have is to use the Banana Republic return label. All you need to do is to identify the item and create the mailing label. This is a fairly easy process and you just need to use the Banana Republic return label interactive process.
Then, you’ll need to prepare your package. Ensure that you include everything that came with the item as well as the complete invoice and the original package if it’s possible. Make sure that you use the shipping label in a visible place and ship it.
- Return the item at a local store:
When you buy an item online, you also have the option to return it to a local store. However, you need to ensure that the item that you bought in the first place wasn’t set up as a “Mail Only”. If this is the case, you can only return it by mail.
Another thing that you need to know is that you can only return the item at the specific brand store. So, if you bought a Gap item, you can only return it at a Gap local store. In addition, returns aren’t accepted at Outlet or Factory stores.
If the item you bought online can be returned directly to a local store, you just need to find one near you and bring the item as well as the invoice for the item.
Take a look at Macy’s furniture return policy.
#2: Banana Republic Returns And Exchanges Of Products Bought On A Store:
When you bought an item in one of their stores, you can’t return it online on any occasion.
#3: Getting A Refund:
- When You Returned The Item By Mail:
When you decided to return the item you bought by mail, you shouldn’t have any problems. The truth is that as soon as the item arrives at the Banana Republic store, they will immediately process your refund and send you a confirmation email.
All the refunds the company makes are in the same form as the original payment. In case you used your credit card, you need to know that you may need to wait up to 10 business days for the amount to show up, depending on the credit card company you are using.
- When You Returned The Item On A Local Store:
As soon as you bring the item and the invoice to the respective store, you will get a full refund for the item. The full amount will be refunded using the same method of payment you used to by the item.
Just like what happens with refunds of items returned by mail, in case you used your credit card, it may take up to 10 business days to get the full amount depending on your credit card company.
- When You Returned An Item As A Gift:
In case you got a gift from one of Banana Republic stores, you can still get a refund. All you need to do is to bring the gift receipt with you as well as the item and you will get a gift card in the same amount of the purchase price. In case you don’t have a gift receipt or invoice, you will get a merchandise certificate by email in the same amount of the selling price of the item.
#4: Items That Can’t Be Returned Or That Have Limitations:
Depending on the brand that you bought the item, the conditions differ.
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- For Old Navy And Gap Stores, there is a limitation about swimwear. In case you want to return this type of item, you need to ensure that the price tag is still in place as well as the hygienic liner is still intact.
- For Banana Republic Stores, the limitations include swimwear (in the same conditions as we previously mentioned) as well as sunglasses. In this case, the price tag needs to be still attached and new sunglasses need to be returned within 45 days of the date of the purchase as well as the complementary case. In case the sunglasses you bought have some defect, they can be returned at any time.
- For Athleta Stores, there are no limitations.
In what concerns to the rules for returning items that are applied to all the 4 different brands, final sales items just can’t be exchanged or returned under any condition.