When you are looking to buy tickets for a show or a special concert or even, you probably already know that they should be available at Ticketmaster. However, what about if you change your mind after you bought the ticket? Or if you get sick and you can’t go?
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Besides, there are always unexpected situations that can happen. After all, the artist can cancel the show. So, will you be able to get your money back? What are your options?
So, let’s take a closer look at how the Ticketmaster refund policy works.
Ticketmaster Refund
When you buy a ticket at Ticketmaster, you need to know that they may or may not be eligible for a refund. The truth is that this depends on whether the event provider is a participant on the Ticketmaster Fan Guarantee.
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In case he is, you can be sure that you can get a Ticketmaster refund within 3 days of the date that you purchase your ticket or up until 1 week before the event.
In case your ticket is not eligible for a refund, the best thing that you can do, according to the Ticketmaster refund policy, is to try to sell your tickets through Ticketmaster or through Ticketsnow.
But how can you actually proceed and get a refund from Ticketmaster?
The truth is that Ticketmaster has a very simple process when you are looking to ask for a refund.
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All you need to do is to log into your account and select the respective order that includes the tickets you want to return. Then, next to it, just click on the Refund button.
Make sure that you review all the details and submit the refund process when you are ready.
According to the Ticketmaster refund policy, you should get your refund within 7 to 10 business days.
So, what happens when an event is canceled?
In case an event is canceled and you ordered your tickets online or over the phone, you don’t need to do anything. In fact, Ticketmaster will get in touch with you by email to notify you that the event was canceled. At the same time, you will get an immediate refund directly to the same credit card that you used to make the purchase. Again, you should allow between 7 to 10 business days for the refund to appear in your account.
And what about events that are rescheduled or postponed?
How to write an email to return a product?
According to the Ticketmaster refund policy, when any of these situations occur, you will need to get in touch with the company.
In case Ticketmaster has any new pieces of information about the event, they will let them know by email.
Unless you say something in contrary, your tickets should remain valid and will be used or the event on the new date. In case you are not available to attend the event on the new date, the refund depends on the promoter, venue, team or artists. In case they approved refunds, you will see a Refund button at the bottom of your account page.