One of the “rules” at Dollar General is that all customers need to be happy with their purchases. However, the company is fully aware that this isn’t always possible. So, they use the Dollar General return policy to let you know about what they do when you’re not happy with your purchase.
Dollar General Return Policy
According to the Dollar General return policy, you have 30 days within the delivery or purchase date to return a product. In case you comply with all the rules, you will get a full refund minus the handling, the shipping, and other charges that may apply.
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In case you want to return a product at Dollar General, you need to make sure that the product is in the original boxes whenever possible, in good conditions, and with all the accessories, parts, and paperwork to ensure that you get the credit.
While the process of returning a product to Dollar General is not complicated, the truth is that there are some rules and conditions that you need to be aware of. According to the Dollar General return policy:
- Gift-wrap costs, shipping and handling costs, and other charges are non-refundable.
- Dollar General doesn’t accept any third-party or C.O.D. billing for returned products.
- In case there is any shipping damage, you should contact the customer support department immediately to let them know about the situation. When you don’t contact the customer support team in this situation and within the 30 days after purchase or delivery, you will need to pay the shipping costs.
- When you buy a product at a Dollar General store, you need to return it to a local store. On the other hand, when you buy a product on the Dollar General website, you need to return it to the online store as well.
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While when you bought a product at one of the Dollar General stores you can only return it to a store, when you bought the product online, you need to return it to the online store.
So, according to the Dollar General return policy, when you want to return a product that you bought online, here are the steps that you need to take:
1. Call the Customer Support Team so that they can give you a Returns Authorization number. This is crucial since all returns need to have this number. Failing on doing this will prevent you from getting a refund.
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2. Pack the product that you want to return in the original packaging if t is possible. Make sure that you include all the accessories, parts, and paperwork as well. Notice that you will only get the refund if the product is in good condition, as we already mentioned above.
3. With the product, make sure that you include your billing name, address, and the order number.
4. Make sure that you remove all the extra labels from the outside of the package before you send the package to them.
5. Use the address that will be provided to you when you contact the Customer Support Team.
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