DSW or Designer Shoes Warehouse is a well-known company. After all, they have a wide variety of shoes for everyone and their prices are quite good. However, before you decide to buy any shoes from DSW, it is better that you check the DSW return and refund policy. After all, in case you don’t like the shoes when you get them, you need to know what you can to get a refund or, at least, exchange the shoes.
The truth is that most companies have their return and refund policies spread over different pages. And ultimately, this makes your life a bit more complicated since you need to dig in to read all the information. So, we decided to give you a hand and let you know exactly what you can expect from the DSW return and refund policy.
DSW Return And Refund Policy
One of the things that you need to know about DSW is that they make all returns and refunds easy no matter f you bought your shoes, sandals or boots at a local store or online.
Overall, unless the products are marked as Final Sale, you can return them within 60 days within the purchase date and get a full refund. Here is everything you need to know in detail:
- In case you return the products after the 60 days of purchase but you still have the shipping invoice o the original sales receipt, you can still get a refund. However, this will be in the form of a store credit.
- In case you want to exchange a product within the 60 days of purchase and you have the shipping invoice or the original sales receipt, you will get a credit on the original form of payment. If the 60 days after purchase are over, you can still exchange your product but in case there is a difference, you will get it in the form of a store credit.
- In case you get a gift from DSW, according to the DSW return and refund policy, you can return it as well as you can exchange it. In case you want to return the gift, the funds will be credited on the original form of tender; in case you want to exchange the gift, you will get a store credit.
- In case you want to return a product that you bought with any DSW offers or rewards, you can do so and you will get a refund of the final purchase price. Please notice that you will only be able to get a credit or a refund if you return the product within the 60 days of purchase.
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- Products that you bought at the DSW store can only be returned at a local store just like when you buy a product online, you can only return it through the website.
- In case you don’t have a receipt of your purchase or a shipping invoice, DSW will ask you for a valid ID. While they may accept your return, your refund will be issued as a store credit and the value will be the current price of the product you are returning.
- Specialty Products such as USB rechargeable devices, rechargeable batteries, products containing alcohol, facial care products, nail polish, dry shampoos, and fragrances can be returned to any DSW store only if they are in their original packaging, unopened, and with the seal in-tact. However, you can’t return them online.
- In case you are a DSW VIP Elite member, you have up to 365 days to return your products, within the date of purchase.
#1: DSW Return And Refund Policy To dsw.com:
When you bought the product online, you have 60 days within your purchase date to return it. You will also get a full refund in the original form of payment, even if you used PayPal. Please notice that in order for your return to be accepted and your refund issued, the product needs to be unworn, with the original shipping invoice, and in the original packaging.
In case this is your situation, you need to know that you will need to pay a shipping fee of $8.50 that will be deducted from your refund. You can also expect the return and refund process to take between 7 and 10 days.
While most people are looking for returning the product they don’t like, maybe you just want to exchange it. If this is your case, you need to know that exchanges go through the same process as returns. Basically, DSW processes it like a return but they also reissue a new order. So, you will be able to see the credit that you get for the products that you return as well as you’ll see a different charge for the payment of the exchange.
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In case there is a difference in the price, you will get the credit in the original form of payment.
According to the DSW return and refund policy, you have two options to return or exchange your products.
- You can use the pre-paid FedEx service. All you need to do is to use the return label that is enclosed in your original box. Notice that you will be charged for $8.50 for the shipping costs.
- You can choose the shipping carrier that you prefer and pay them the shipping fee.
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#2: DSW Return And Refund Policy At DSW Store:
No matter if you bought the product online or at one of the DSW stores, you can return or exchange the product at a DSW store and get an immediate credit.
In order for the return or exchange to be accepted, you need to make sure that the product is unworn. In addition, you need to bring with you the product, the original product packaging, the original form of payment, and the receipt or invoice.
If you return or exchange the product within 60 days of the date of purchase, you will get a full refund in the original form of payment, even if you used PayPal. In case you do it after the 60-days period, you will get a store credit.
In case you want to return a product but you don’t have the receipt or the shipping invoice with you, you will get a store credit. However, the amount will be equal to the current selling price of the product.