Buying a product to later find out that it isn’t what you were looking for is a very common situation. If you just bought an item and you want to return it, no matter f you don’t like it anymore, if it is damaged or broken, or if it simply doesn’t fit your needs, you need to know how to write an email to return a product.
So, what do you need to know about how to write an email to return a product?
When you are looking to write the best email that you can to return a product, one of the things that you can do is to check other email samples. This will help you get a better perspective on the elements that you should focus on as well as on the factors that you need to include in your own email.
Even though there are some samples available online that you can check, when you are looking to learn how to write an email to return a product, make sure that you read the following tips:
#1: Start Positive:
The truth is that you are far from happy. After all, you want to return a product because you didn’t like, it didn’t fulfill you, or it was damaged or defective. Nevertheless, and even though you are upset, make sure that you start your email with a positive note.
Discover how to return a TV at Best Buy.
Starting your email complaining is not a good idea since it won’t lead you anywhere. However, if you start by saying something positive about the company, the person who reads your email will believe that he can still get you back as a customer. So, he will do the best he can to solve your problem.
No matter if you are an old customer or f you bought a product for the first time to the company, you have positive things to say.
#2: Details Matter:
Make sure that you take notes on all the steps that you take to return the product. Knowing the order number, your client number, the date of the purchase, if you called the company previously and to whom you spoke, what they stated at the time, among others, should be written in your email. Be as specific and as detailed as you can.
Learn how to return a used car to the dealer.
#3: Be Clear And Concise:
When you are asking to return a product, you need to make sure that you specify your reasons. Either if you don’t like it anymore or if it arrived at your home damaged or defective, make sure that you clearly state this on your email. However, make sure that you don’t simply write that the product was damaged. You can say that the product arrived damaged because the packing material was insufficient to protect the product, for example. This way, you’ll be clearing saying that it is not your fault and that the company should assume their mistake.
#4: Express What You Want Loud And Clear:
Make sure that you write exactly what you expect on the email. No matter if you want an exchange, a full refund, or simply a replacement, just say what you want from the company.
Find out more about Myntra return policy.
#5: Set A Deadline:
The truth is that you don’t like this situation and you just want to solve it. So. establish a deadline for the company’s response. These should be between 2 weeks to a month, depending on the size of the company. Please notice that smaller companies may take more time to answer since they don’t have a specific department to take a look at these situations.