At Asos, you can find a wide variety of clothing, shoes, and accessories for both men and women. However, and even though you are likely to find an item that you like, what about if you order it just to discover that it won’t fit you? Or that the color doesn’t match your skin?
How do refund and return policies work?
As we always say, it is better to be safe than sorry. So, you should make sure that you know how the Asos return policy works before you buy any item.
The truth is that you really don’t have a lot of time to spare to look for the Asos return policy. So, we gathered all the information you need to know right here. Ready to start?
Asos Return Policy
If you bought an item at Asos and you don’t like it anymore and want to return it, you will be glad to know that you can do so within 28 days of receiving the item at home. And this is the same period that you have if you bought the item on sale.
One of the best things about Asos return policy is that you don’t need to tell them that you want to return an item. All you need to do is to fill in the return note that is inside the package that comes with your item and send it back to Asos. As soon as they get the item, your refund will be issued to the same payment method you used to order the item.
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While the Asos return policy is one of the best ones on the market, please note that there are some conditions so that they can accept your product return. Any items that have a + sign next to them such as cosmetics/makeup, pierced jewelry, swimwear, underwear, and others, should be returned with the original seal/wrapping for hygiene reasons.
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In addition, in order to Asos accept the item you want to return, you need to have the item in its original condition as well as the packaging. Also, the item needs to include the original tags as well as the boxes.
Since you are the one who is returning the item, according to Asos return policy, you are the one responsible for the item to arrive in perfect conditions and not damaged.
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In case the 28 days of receiving your item or if the item can’t be returned because it’s not in conditions, Asos can refuse to accept the return. In this case, you have the option to get the item back again but you’ll need to pay for the shipping fees again.
To return your item to Asos, you have three different options:
- You can use the UPS Post Service. When you’re using this option, you can use the label that came with your parcel or you can create a new one on the Asos’ website.
- You can use the UPS Ground Service. Just create a label on Asos’s website and drop your parcel at a location near you.
- You can use the USPS Collection Service. All you need to do is to arrange a collection and then your parcel will be picked up. As soon as they do this, they will email you a tracking code.