One of the shops that many women tend to visit when they need a new piece for their wardrobe is, without any question, Forever 21. The truth is that they have a wide variety of clothing and accessories for all ages. And since the prices are quite affordable, many women don’t even look elsewhere. However, the truth is that sometimes, you just take the piece of clothing home and when you try it out again, you don’t like it anymore. Or you order an item online and it doesn’t fit you or you don’t like the pattern. So, it is always important to make sure that you know everything you can about the Forever 21 new return policy. This way, you will always know what to do when you want to return an item as well as if you are entitled to a refund or just an exchange, and how the entire process works.
Discover the return policies explained of your favorite stores.
Forever 21 New Return Policy
Before we actually go into all the details about the Forever 21 new return policy, it is important that you are aware of 4 different things regarding the brand:
#1: The Deadlines:
When you are looking to return an item you purchased at one of Forever 21 stores, you need to know that, according to the Forever 21 online return policy, you only have 30 days after the purchase. This is the time that you have no matter if you bought the item online or at one of the many Forever 21 stores.
If you comply with the deadline, you can get a full refund in the same form as your original payment. In case you prefer to exchange the item, you can do that as well.
#2: The Items:
When you want to either return an item for a refund or for an exchange, you need to make sure that it hasn’t been washed, worn, or altered in any way. In this case, and according to the Forever 21 online return policy, you won’t have any problems. However, notice that Forever 21 always asks for the receipt of your purchase.
In addition, removing the price tag of the item may also prevent you from being able to get your money back or exchange the item you bought for a different one.
All you need to know about American Eagle exchange policy.
#3: The Country Where You Made The Purchase:
According to the Forever 21 online return policy, you can only return an item you bought in one country in a store in the same country. So, if you decided to visit Europe and you bought an item at a Forever 21 store there and now you’re back to the United States and you don’t like the item anymore, you can’t return it here.
#4: The Exceptions:
As it happens with all the stores, the Forever 21 in store return policy also takes notice of some items that you can’t ever return. These items include food items, swimwear, underwear, cosmetics, clearance items, sale items, and jewelry.
Now that you are aware of the major guidelines of how the Forever 21 in store return policy works, it is time to get into more detail and see exactly what you can do when you want to return an item.
As you probably already know, you can buy at Forever 21 in one of their local shops, online, or using their app. No matter the case, the Forever new return policy applies to all these different ways you have to buy.
#1: Returning An Item By Mail:
In case you’re not happy with the item you bought at Forever 21, one of the best options that you have to return it is by using the mail.
One of the things that you need to be aware is that your package needs to include your order invoice, the return form, the pre-printed merchandise return label, and any customs documents in case they are necessary.
In order to return your item by mail, the first thing you need to do is to check the return form and select the items that you want to return. Make sure that you list the return reason codes as well.
Then, it is time to prepare the package. You need to ensure that you securely pack the items you want to return and that you include the return form in there. In case it is possible, you should use the original package.
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Outside the package, you will need to place the pre-printed return label. Please notice that this is not pre-paid. So, you will need to pay the shipping costs yourself.
You should send the package to the following address:
Forever 21
Attention: Online Returns
3880 N. Mission Rd Dock H4-1
Los Angeles, CA 90031
As we already mentioned, and according to the Forever new return policy, the refunds are always issued in the original form of payment. So, you need to allow about 2 to 3 weeks for your account to be credited. In case you are sending the items from a different country or from an APO/FPO address, you should expect for the refund to be credited only in about 4 to 6 weeks.
In case you are returning a wrong, defective, or damaged item, the refund will also include the shipping charge paid by you.
#2: Returning An Item To A Forever 21 Store:
In case you want to return your item to a Forever 21 store instead, you need to bring with you the item you want to return, the order invoice, and the form of payment that you used to make the purchase of the item in the first place.
One of the best things about returning an item to a store is that you can take the item to any Forever 21, XXI, For Love 21, F21 Red, or Forever 21 “$10 and Under” location within the United States.
In case you bought the item online and you want to return it to a store, you don’t have any problem. However, you need to know that even though all refunds are made in the original form of payment, there is an exception regarding online purchases made using Apple Pay and PayPal. According to the Forever new return policy, in case you used these payment methods, you can only get a store credit or an exchange. In case you paid for your item using a store credit, e-gift card or a gift card, the refunds will be issued to the original card that was used to make the purchase. The refund amount will only include the amount you paid after the reward or discount that was applied.
This is what you can expect from Avon return policy.
#3: Returning An Item That Was Defective, Damaged, Or The Wrong Item:
According to the Forever new return policy, you can return an item that you got that was damaged, defective or that was the wrong one shipped.
In case this happens, you can either return the item either by mail or to a store, following the same guidelines we just described above.
The main difference is that in this case, you can get a full refund including the shipping costs.
#4: Returning An Item You Bought Online With A Store Credit, An E-gift Card, Or A Gift Card:
According to the Forever new return policy, refunds can only be made to the exact store credit, e-gift card, or gift card that was used to make the original purchase.
As you can see, the Forever new return policy is one of the best. After all, as long as you comply with the 30 days after purchase deadline to return the item you don’t want, you can be sure that you will get a full refund or the exchange for another item without any problems. While in case you bought your item online using Apple Pay or PayPal, you can’t actually get a refund but a credit store, you still have the money to spend on a different item that you like.
One of the things that you need to keep in mind is that this is only possible if you have the receipt of your purchase with you. So, make sure that you always keep your receipts together in one single place because you never know when you may need to use them.
The truth is that according to the Forever new return policy, it doesn’t matter if you don’t like the item or if it doesn’t fit you. The reality is that the company will accept your returns. The exceptions are very limited and, in our opinion, completely understandable. After all, you don’t want to buy underwear as new if it was already bought and used by someone else.
Another aspect that you need to take into consideration is that credit stores and gift cards aren’t transferrable. This means that they just can’t be used to buy another e-gift card or gift card. In case they are stolen, lost or damaged, you will need to show the original proof of the purchase so that Forever 21 can replace it.