Whenever you are looking to get a brand new computer, a printer, a scanner, or even toys or apparel, you know you can find all these things on Newegg. The truth is that Newegg is a well-known brand where you know you’ll have the quality products that you need. But what about if you change your mind? How does Newegg return policy work?
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The truth is that in order to fully understand the Newegg return policy, you need to check different pages on their website. So, we decided to look at them on our own and let you know exactly what you can expect of the Newegg return policy.
Newegg Return Policy
According to the Newegg return policy, when you are not happy with a product that you bought and want to return it, this product needs to meet certain criteria in order to be accepted as returned by Newegg.
Overall, in order for Newegg to accept the return of the product you bought from them, the product needs to:
- Have an RMA (Return Merchandise Authorization) number. In order to get the RMA for the product you want to return, you can either use the contact page at Newegg’s website. In case you aren’t located in the United States, you will need to file a return.
- Be unopened and be new with the retail packaging intact.
- Returned within 30 days after purchase no matter what the individual return policy of each product says.
Please note that according to the Newegg return policy, some returns for refund can be subject to a restocking fee. So, you better be sure that you really want to return the product that you bought.
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While there are almost no limitations to return a product and get a refund, the truth is that Newegg can still reject your return. According to Newegg return policy, they can reject the return of a product that you bought if:
- The product is altered, damaged or is missing the manufacturer model, the serial number label, the warranty label or part of the number label.
- You return the product without all the parts that came along when you got it. These include cables, manuals, retail box, and any other items included.
- The product was submitted a mail-in rebate.
- The product is missing the UPC code
- The product shows that it was altered, customized or tampered in any way.
So, if the product you want to return is in perfect conditions and within the 30 days of purchase date, you can easily return it to Newegg. In order to do it, you can simply return it by mail. All you need to do is to create an online return.
So, far, we gave you all the general information about the Newegg return policy. However, as you can imagine, with such a wide variety of products, each category has some specifications. So, according to the Newegg return policy, there are some notes in regards to some products:
- Tablet PCs, Notebooks, And Desktop PCs:
When you return any of these products for replacement, Newegg cannot assure they can send you your RMA. The truth is that if the product needs to be sent to the manufacturer to repair, Newegg may or may not approve the return.
- Televisions:
In case you bought a television or a monitor that has more than 8 dead pixels, you can return them for a replacement as long as you do it within 30 days from purchase date.
When you buy a TV with a screen size that is greater than 37 inches, you will need to sign to get it. Newegg strongly advises their customers to inspect the television carefully as soon as they get it. In case there is any kind of problem due to the shipping, you will need to contact the support team within 48 hours upon reception.
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Besides all these conditions, there are also some products that Newegg doesn’t accept returns. Some of these products include opened supplies such as RFID tags, cardstock, print heads, receipt ribbons, receipt paper, ribbons, labels, among others, and software. In addition, the Newegg return policy includes other return policies within the main one:
#1: Consumable Products Return Policy:
According to Newegg, consumable products are non-returnable. This means that you can’t get a refund as you can’t also get a replacement.
Some examples of consumable products include paper products, downloadable software, retail packaged software, CD/DVD media, toner cartridges, and printer inks.
#2: Manufacturer Return Policy:
The products that are included in this category can’t be returned or replaced either. So, in case there is any kind of problem with the product that you bought at Newegg, all you need to do is to get in touch directly with the manufacturer.
#3: Non-Contract Cell Phone Return Policy:
According to the Newegg return policy, you can’t return these products for a refund. Nevertheless, you can return them for replacement in case you do it within 30 days of purchase date. In case Newegg doesn’t have the original product available at that time, you will get a refund of the total amount that you paid.
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#4: International Return Policy:
In case you made an international order to buy the product at Newegg, you need to know that you can return it and get a refund. But you need to ask for it within 30 days of purchase date.
In terms of fees, there are better return policies out there. The truth is that according to Newegg return policy, you will need to pay for both return shipping fees and restocking fees. However, in case the product that you bought doesn’t match the one visible in Newegg’s website, is the incorrect product or if it is defective, you won’t pay any shipping or restocking fees.
As you can see, there is a lot of information about the Newegg return policy that you should really know before you buy any product. After all, you may not be happy with your purchase and you may not be entitled to a return for refund or to a return for replacement. So, make sure that you take a good look at Newegg return policy and make a wise decision.