Uniqlo, a Japanese company, is becoming popular in the United States. With some local stores spread over the country, you can now take advantage of great items at good prices. However, since Uniqlo isn’t a national company, what can you expect from them? How does the Uniqlo return policy work?
Take a look at the best return policies for items bought online.
Since you would need to go through many different pages on the website to get all the information you need to know about the Uniqlo return policy, we decided to gather all this information for you. So, let’s dig in.
Uniqlo Return Policy
According to Uniqlo return policy, there is a clear distinction between the returns made in a United States store and in a Hawaiian store. So, let’s get through both.
#1: How To Return An Item That You Bought In A United States Store:
In order to be able to return a product at Uniqlo, you need to have the original purchase receipt. Without it, you can forget about returns. In addition, the item that you want to return needs to be in the original selling condition as well as it needs to include all the original labels, tags, and packaging.
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According to the Uniqlo return policy, you have 60 days within the purchase date to ask for a return and get a full refund. In case you have a gift receipt, you will be entitled to a store merchandise gift card.
Please notice that if you bought the item online, you can also return it to a United States local store. In this case, and if you paid using Apple Pay, PayPal or a gift card, you will get a store merchandise credit.
Sometimes, you don’t want to return an item; you simply want to exchange it. After all, you may not like the color or you picked the wrong size. In this case, the exchanges are only possible if you have the original purchase receipt with you. In addition, you can only exchange the item for the same one in a different color or size.
All the items that Uniqlo mark as final sale cannot be returned or exchanged.
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#2: How To Return An Item That You Bought In A Hawaii Store:
Just like it happens with United States stores, you need to have the original purchase receipt with you if you want to return or exchange an item. Again, the items need to have all the labels, tags and be in the original packaging in order to the return to be accepted.
According to the Uniqlo return policy, you have 60 days within the purchase date to return the item. If you do this and have the receipt with you, you will get a full refund in the original form of payment.
In case you have a gift receipt of an item that you want to return, you need to show it and you will get a store merchandise gift card in exchange.
In case you decided to buy the item online and you used Apple Pay, PayPal or a Gift Card to pay for it, you will get a store merchandise credit. Please notice that this only happens if you decide to return the item to a store.
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#3: How To Return An Item You Bought Online:
In case you bought an item online and you want to return it, you need to know that you have 60 days within the ship date. You can see this date on the packing list. Please notice that in order for the item to be accepted as a return it needs to be in its original condition. This means that it should be unused, unwashed, and new. In addition, you need to ensure that the item still has all the tags attached.
When you are packing your item, make sure that you include the return form as well. This will ensure that the return process is faster.
According to the Uniqlo return policy, you should wait up to 28 business days for the return process to be complete. However, in most cases, it takes a shorter period of time and Uniqlo will send you an email as soon as your refund is processed.
In case you got a gift and you want to return it, you have two options. The first one is to get a full refund that will be issued to the person who purchased the gift. The second option that you have is to get a promo code in your name. If you prefer the second option, you just need to use the comments section in the Return Form to let Uniqlo know your email address so that they can send you the promo code. You will then be able to redeem it online.
In case you used Apple Pay or PayPal to pay for the item that you bought online, you can get a full refund credited in your account if you return the item by mail. However, if you prefer to return the item to a store, you can do so as well as we already explained above. However, instead of getting a full refund, you will get a store merchandise credit.
According to the Uniqlo return policy, you have 2 options to return the item by mail:
- Return The Item Using The Prepaid Shipping Label:
In this case, you will need to fill out the Return Form first. Then, go to the website to download the label and affix it on the exterior of the shipping box. This label has a total cost of $7 and it will be deducted from your refund. As soon as you have the item inside the package as well as the Return Form, just drop it at any United States Postal Service location.
- Return The Item On Your Own:
In case you don’t want to pay $7 for the prepaid label and if you prefer to handle this task by yourself, you can do so as well, according to the Uniqlo return policy. All you need to do is to fill the same Return Form that was included in the original package and place it inside the package with the item that you are returning. Then, just address the package to the company’s warehouse using the postal service that you prefer.