There is no question that when you are looking for the best lingerie, one of the brands that immediately come to your mind is Victoria Secret. However, before you even consider checking out their website or going to one of the many stores spread all over the world, you want to make sure that you know what you can expect from the Victoria Secret return policy.
Discover everything you need to know about your favorite stores return policies.
Victoria Secret Return Policy
When you buy a product at Victoria Secret, you can do it simply by going to the store or online. So, depending on the way you chose to buy the item, you may have to deal with a different Victoria Secret return policy.
#1: Returning A Product You Bought In The Store:
If you bought the item on one of Victoria Secret’s stores, you need to know that in case you don’t like it, you can return it, even if the item was classified as sale and clearance as well as if it was a gift. Please notice that you can only return the item in the same country you purchased it. However, there is an exception to the rule: you need to make sure that the item you want to return still has the sewn-in garment tag.
In case you want to return the item, you need to go to the store that you bought in the first place. In addition, and according to Victoria Secret return policy, you can’t return the items by mail.
Since there isn’t a specific time limit to return your items, two different situations can occur:
- You want to return an item within 90 days of purchase: In this case, according to the Victoria Secret return policy, you will get a full refund in the original form and amount of payment or you can simply make an exchange.
- You want to return an item after 90 days of purchase: In this case, you can make an exchange or you can choose to get a credit based on the original purchase price.
In what concerns to exchanges and refunds, the Victoria Secret return policy is very clear. You have a limit of 7 returns that also include exchanges within 90 days.
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In case you don’t have a receipt of the original purchase or you just can’t find it, you will be required to show a current and valid government-issued IDs like a driver’s license, for example. Even though you can get a refund an exchange of the item, the conditions that will apply are the current ones and not the ones when you bought the item. In addition, if you return the item within 90 days but you don’t have the receipt with you, the refunds are limited to $250.
In what concerns gift cards, you need to know that the Victoria Secret return policy is a bit restrictive. After all, you can’t return them or even redeem them for cash unless the balance is under $10.
#2: Returning A Product You Bought Online:
In case you bought an item online on the Victoria Secret’s website and it doesn’t fit you or you don’t like it, you can exchange it or return it. The simpler ways that you have to do it is to either use the mail or go to one of the many Victoria Secret’s stores. If you live in the United States, both options are completely free.
Please notice that in order to Victoria Secret accepts the exchange or return, the sewn-in garment tag has to be with the item. You can’t simply remove it or cut it. In what concerns the price tag, not all online purchases include them. So, therefore, this isn’t necessary to make the exchange or return.
When you are returning an item and you are looking to get a full refund, you need to know that the shipping and handling fees aren’t refundable.
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Just what happens with gift cards bought on the store, the ones bought online can’t be redeemed for cash or returned unless their balance is under $10.
So, how can you return an item that you bought online?
The truth is that you have multiple options:
1. Return The Item in A Store
The rules that apply to this situation are exactly the same ones that are applied to when you buy an item on the store. So, please check above all the deadlines and conditions that we already mentioned.
2. Return The Item By Mail:
The only items that can’t be returned or exchanged with Victoria Secret are the ones where you cut off or removed the sewn-in garment tag.
The only thing you need to do when you want to return or exchange the item you bought by email is to start by completing the Exchange and/or Return section of the invoice that came with your order. In case you don’t have it anymore, you can simply print one from the website. Then, just place the item in a secure package with this label. In case you want to use the Victoria Secret’s pre-paid return label option, they will deduct $5.99 from your refund for the return costs from shipping and handling. In this case, you just need to drop the package at an USPS location. Make sure that you wait for about 2 weeks so that the package can be received by the company and your exchange or refund to be processed.
In case you don’t want to use their pre-paid label, just use the following address:
VSD
ATTN: Returns Processing
8695 E. Broad Street
Reynoldsburg, OH 43069
U.S.A.
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#3: International Returns Or Exchanges:
Depending on the country you bought your items, the Victoria Secret’s return privacy may change. Nevertheless, as a rule of thumb, you should opt for returning or asking for the exchange of the item by mail. You should use the same guidelines we mentioned above but you should allow about 1 month for the package to be received as well as for the refund or exchange to be processed.