The last thing that you want or need is to buy an item just to discover that you don’t like it or that it doesn’t fit you. So, what happens if you decided to buy an item at Superdry?
Discover the top return policies.
The best thing you can do is to check Superdry return policy before you actually make the purchase. However, it can be hard to find all the information in just one place. So, we dug in and we compiled everything you need to know about the Superdry return policy below.
Superdry Return Policy
Since Superdry wants to ensure that all their customers are happy with their purchases, they allow you to return an item within 28 days of receipt. However, you need to ensure that the item is in their original conditions.
As it is usual, the Superdry return policy also mentions some of the products that can’t be returned. These include cosmetics, fragrances, swimwear, and underwear. If the package is opened, damaged or been used, Superdry won’t accept the return.
Take a look at how you can return a kindle book.
According to the Superdry return policy, you have different options to return a product:
#1: When You Bought The Product Online:
In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. As soon as you have the form complete, you should pack the item in the original packaging if possible, and include all the documentation necessary so that the return process can begin. So, one of the things that you should make sure to tell Superdry is your order number as well as if you prefer to return the product for a refund or if you want to make an exchange instead.
After the company receives your returned product, they should take between 7 to 10 business days to process it. As soon as they complete the process, you will get an email. After this, you should expect to get your refund within 5 business days.
Discover the Consumer Refund Service and what they can do for you.
#2: When You Bought The Product In A Local Store:
According to Superdry return policy, you can also return or exchange a product you bought in one of their stores. Again, you have different options:
- If you return a product within 14 days of purchase date, you can get a full refund;
- If you return a product within 28 days of purchase date, you can exchange your product or get a gift voucher.
Please notice that no matter the case, you need to bring the valid receipt of the order with you.
These are the top 20 stores with the best return policies.
In case you bought the product using a promotion, there are also different solutions:
- Buy One Get One Free Promotion: In this case, you will only get a refund if you return both products; if you return just one, you won’t get a refund.
- Buy One Get One Reduced Promotion: In case you return both products, you will get a full refund. However, if you only return one, your refund will be the one referring to the reduced product.
- Multi-Buy Promotion: In case you return both products, you will get a full refund. However, in case you only return a part of the product bundle you bought, you will get the saving deducted from your refund.