While many people tend to make a lot of shopping at Big Lots, when asked, most of them won’t be able to tell you about what they can do if they want to return a product. The truth is that this tends to happen quite often. Nevertheless, it is also better to be safe than sorry and you should make sure that you understand the Big Lots return policy before you make a purchase there. After all, in the case you don’t like what you buy, you already know what you can do and what to expect from the company.
Big Lots Return Policy
According to the Big Lots return policy, there are some differences in the return process depending on where you purchase the product. Since you can buy at Big Lots at one of their local stores or online, here is all the information you need for both situations:
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#1: Big Lots Return Policy – In Store:
When you buy a product at one of the Big Lots local stores, you can return it within 30 days of the purchase date. However, in order to be entitled to a refund, you need to ensure that the product that you are returning is in its original and packaging condition as well as you need to bring the original receipt of purchase with you.
While the Big Lots return policy is good, there are some exceptions about the returns and refunds that you get:
- You can’t get a refund on coupons used.
- You may suffer from a sales tax variation in case you bought the product at one store and want to return it to a different store.
- In case you are returning a gift, your refund will be issued as a gift card that can only be used in-store.
- You can’t return products that you bought at a local store by mail or through the website.
- Electronics and tablets need to be returned unopened.
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#2: Big Lots Return Policy – On Website:
When you just bought a product through Big Lots website and you want to return it, you need to know that you can either return it to a local store or you can return it by mail. The period that you have to return the product will be specified on your packing slip.
In order for the return to be accepted by Big Lots, you need to make sure that the product is in its original condition and packaging. In case you are returning the product by mail, you need to ensure that you include the order confirmation email that should show the order number as well as the packing slip.
Just like when you return a product in the store, when you return a product by mail your refund will be issued in the same form of payment you used for the initial purchase.
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Please note that when you decide to return a product by mail, all the shipping, handling and delivering fees aren’t refundable. In addition, you will need to pay a processing fee that is 20% of the purchase price.