Buying clothing and accessories online is no easy task. From getting the wrong size, a color that doesn’t suit you well or simply the way that the clothing looks on you may not please you as you thought. So, one of the possibilities that you have is to return it. But how does Zaful return policy work? What do you need to do to make the return? What about a refund?
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To answer these and other questions that you may have, we decided to take a closer look at Zaful return policy.
Zaful Return Policy
According to Zaful return policy, the aim of the company is to have all their customers happy with their purchases. This is why they are open to not only accepting returns but exchanges as well.
There are a couple of limitations about the products that you can return to Zaful. These include discounted items, beauty items, lingerie, swimwear, and intimates. According to Zaful return policy, they will only accept the return of these items in case they are faulty or if you got the wrong item.
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The first thing that you need to know about Zaful is that in case you’re not happy with an item and want to return it, you need to contact them within 30 days of receiving the item. However, if you got the wrong item, the wrong size or a damaged or defective item, you should contact their customer support immediately.
According to Zaful return policy, you should go to the customer support page on their website and tell them that you want to return an item and why. Make sure that you have both the order number as well as the SKU product number with you at that time. At this time, you will be provided with an RMA form as well as the company’s return address. Please notice that if you fail to do this, you won’t access either the warehouse address as your return for refund or exchange won’t be accepted because you don’t have the RMA.
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There are different options described within the Zaful return policy. In case Zaful made a mistake and sent you the wrong item, the wrong size, color or even a damaged or defective item, they will immediately proceed with the return. You will then be able to choose between getting a refund or a simple exchange of the item. As soon as the company receives the item you sent, they will either refund you the full amount that you paid including the shipping costs or, if you want an exchange, they will be the ones paying for the shipping.
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In case you want to return the item because you didn’t like it or because you chose the wrong number or color, according to Zaful return policy, you also have the option to return it. However, in this case, you will be the one responsible for the shipping costs. In case you prefer a refund, the company will issue a refund of the amount that you paid for the item less the shipping costs. In case you prefer an exchange, you will need to pay both the shipping costs – from to and from their warehouse.
If you live in the United States, you can use their pre-paid labels to return the products.