With so many different clothing stores online, it is hard to find one that has both quality products and attractive prices. However, even more important than this is to ensure that you know how the return policy of the company works. After all, in case you don’t like the product when you receive it, if it doesn’t fit you or anything else, what will you do about it?
Knowing return policies well can help you save a lot of money.
So, today, we decided to take a closer look at the Yoox return policy.
Yoox Return Policy
According to the Yoox return policy, you can easily return any product that you bought on their website within 15 days of the delivery date. In addition, Yoox will only accept the product that you want to return if it comes with all the tags, the packaging and if the product is in its original condition.
So, with that said, what do you need to do?
The truth is that it is pretty easy to return a product to Yoox. According to the Yoox return policy, the first thing you need to do is to fill out the Return Form.
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Then, you can simply use a rigid carton box (or use the same order box) and pack the product you want to return. Make sure that you use the pre-paid UPS label that you got from the website in a visible place outside the box. While you are free to use any company that you want to return the products, the truth is that you have a great advantage when you use this pre-paid label. In case the box is lost or stolen, you will get your full refund. After you have everything ready, just drop the package at any UPS Access Point or simply arrange the pick-up with UPS directly.
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As soon as Yoox gets your package, the return process begins and this can take between 3 to 7 business days. In case your return is accepted, you will then get a confirmation email. In case Yoox decides to refuse the return, they will send you back the product again.
One of the best things about the Yoox return policy is that they also have an amazing exchange program. Let’s say that you got the product but you don’t like the color or the size isn’t right. So, you just need to exchange it; not get a refund. In this case, you can start the exchange process and you won’t have any fees as long as you start it within 15 days of delivery date.
All you need to do is to fill out the Return Form and then select the Exchange option. Make sure to check what you need the change to be. As soon as your request arrives at Yoox, they will keep the new product aside up until they get your return. As soon as they get it, they will send your new product back to you as well as an email to let you know that the package is on its way.
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While you can only exchange a product one, you can always ask for a return and get a refund of your purchase.
In terms of the refund process, the time it takes varies depending on the form of payment that you used when you made the original purchase:
- If you used PayPal, you should see the refund 24 hours after you get the Return Confirmation email.
- If you paid with your credit card, you should allow up to 7 business days after you get the Return Confirmation email.
- If you paid using Moneyoox, you should see the refund 24 hours after you get the Return Confirmation email.
- If you paid using cash on delivery, you should allow up to 10 business days after you get the Return Confirmation email. You will get the money through wire transfer.