When you have a Sprint phone and you either lost it, the phone got damaged or stopped working at some point, you will be glad to know that you can file a claim.
However, it is very important that you know every step that you should take when you want to start a Sprint phone insurance claim. So, without any further delays, just take a look at all the conditions, requirements and steps that you need to take in order to file a Sprint phone insurance claim.
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Filing A Spring Phone Insurance Claim
The truth is that there is a wide range of reasons that may lead you to file a Sprint phone insurance claim.
One of the most common reasons is when you lose your Spring phone or you report it stolen. In this case, you have several options that allow you to start your Sprint phone insurance claim process. You can simply contact the Asurion Customer Care at 1-800-584-3666. However, it is important that you know that this phone number isn’t available all the time. So, in case you need to file a Sprint phone insurance claim, you will need to make the call from Monday to Friday between 7am and 11pm CST and on Saturday and Sunday, you can get them only between 8am and 9pm CST.
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However, this isn’t the only case that can happen in order for you to start a Sprint phone insurance claim. The truth is that your phone may be damaged. So, what can you do in this situation?
According to Spring, you will need to return your damaged phone. In case you don’t return it, you may need to end up paying up to $1,500. So, you better send the device back. In order to start the process, you will need to get in touch with Spring customer service. They will then put you in contact with a person who will provide you with all the details as well as you will discover how you can return the damaged phone back.
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While most people don’t know, when you have a Sprint phone insurance and you want to file a Sprint phone insurance claim, you need to understand that the process has associated fees. Unfortunately, that is the sad truth. You don’t only have a damaged phone as you will also need to pay some fees to get it fixed. According to Spring, and for all Sprint phone insurance claim that is approved, you will need to pay a deductible charge between $50 and $275 that is non-refundable. The price varies depending on the phone that you have.
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According to Spring, you should get a similar phone in case your claim is approved. However, while they make an effort of providing you with the same exact model, they may not be able to do it on all occasions. So, you may end up with a refurbished device, with a new device or even with just a comparable model.
After getting the replacement phone and you have problems with it, you can go to a Spring Repair Center within 1 year. After all, this is the warranty that new phones include when you buy them. All that you need to do is to take the receipt with you.