Revolve, as an online fashion retailer, offers a clear and concise return policy that also applies to their range of jewelry. Understanding this policy is crucial for customers to ensure a hassle-free return process.
Key Points of Revolve’s Jewelry Return Policy
- Return Window: Revolve permits returns within 60 days of purchase. This time frame is ample for customers to assess their jewelry and decide if it meets their expectations.
- Condition of Returned Items: For a successful return, the jewelry must be unopened, undamaged, clean, and unworn. This is particularly important for items like jewelry where the condition at the time of return is a significant factor.
- Original Packaging and Tags: All returned items, including jewelry, should be accompanied by original tags and packaging. This requirement helps in maintaining the integrity of the returned product.
- Holiday Season Extension: During the holiday season, specifically from November 1st to December 25th, Revolve offers an extended return period. Items purchased during this time can be returned beyond the usual 30-day window, provided they are received by Revolve before January 10th.
- Return Process: Customers can opt to return items either in-store or by mail. For in-store returns, you can visit Revolve’s return and exchange page on their website, follow the instructions to receive a QR code, and then drop off your package at UPS or FedEx locations. For mail returns, contact customer service via email, follow the instructions on the website, and use the provided return label to send your items back.
- Refund Process and Timeline: Once Revolve receives and approves your returned item, the refund process commences. It may take several business days for the refund to reflect in your account, depending on your bank.
- Exclusions and Limitations: Certain items are marked as final sales and cannot be returned or exchanged. This includes personalized items and products that have been used or opened.
- Customer Service Support: For any queries or assistance with the return process, Revolve’s customer service team is available to help. You can reach them via phone or email. You can reach Revolve’s customer service by calling +1-562-926-5672.
Revolve’s return policy for jewelry is designed to be customer-friendly and efficient, ensuring a smooth and satisfactory shopping experience. By understanding and adhering to these guidelines, customers can confidently purchase jewelry from Revolve, knowing they have a reasonable window for returns when necessary.
For more detailed information on Revolve’s return policy, including their policy on jewelry, visit their official website.