The Home Depot return policy is rather simple. In short, you can return the majority of items within 90 days. We have done it, and they don’t ask too many questions.
There are also additional benefits for those who have the consumer credit card of Home Depot and when most purchases are made on the Home Depot card. Or, maybe you have a commercial account or commercial revolving charge of the Home Depot.
If this is the case, products can be returned for a full refund for up to 1 (one) year. If you buy something online and need to return it because of the retailer’s error, the retailer will refund your shipping fees as well.
items need to be bought back with all components in these cases, in order to get a full refund. But for most people that shouldn’t be the case.
Check out various brands’ return policies here
How do you return items to Home Depot?
In order to make a return of a product, simply bring the product back to any nearby Home Depot store to get your money back right away or exchange it for something else. Here’s what you are required to ensure the return goes effortlessly:
1. A duplicate of your receipt or shipping confirmation email
2. Credit card you utilized to buy the item [bring the original form of payment]
3. A valid ID card [or your driver’s license]
Online returns
If you bought something online and do not wish to visit a Home Depot location, you can complete your return online by visiting Home Depot’s website. Qualified online purchases for online returns will receive a shipping label via email.
Just print it out and enclose it to your package. Then stop into your nearest dropbox or UPS store. You can also process your return over the phone by calling the customer service number – 1 (800) 466-3337.
Be informed that anything consisting of hazardous materials cannot be returned online. Leaf blowers, lawnmowers, or any other motorized equipment that may contain combustible liquids have to be returned in-store.
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What happens in case I lost my receipt?
If you have lost your receipt, do not be concerned, if you paid with a debit or credit card, an associate of Home Depot can look up your purchase in the system for up to 90 (ninety) days.
You can most likely receive store credit with a Home Depot gift card if you paid with cash. Make sure you have your ID card. The store assistant will track your return this way.
This is to safeguard the store from anyone who returns stolen items or may abuse the policy. However, this shouldn’t be the case for the majority of people, because many individuals pay with credit cards.
Exceptions to the 90-day return policy
The majority of products purchased at The Home Depot can be returned for full credit up to 90 days. Bear in mind there are some exceptions. The next items may only be returned during 30 (thirty) days:
30-day return policy
Not all of the items are covered under the 90-day return policy. In certain cases, Home Depot only accepts returns after 30 (thirty) days. These involve:
1. Furniture
2. Area rugs
3. Generators
4. Gas-powered tractors and equipment
5. Consumer electronics, such as televisions and computers
Click here to read about Walmart Receipt Lookup
Appliance return policy
Major appliances are another exception to the 90-days return policy. They are non-returnable except in case of damages or defects. Make certain to completely check the appliance before accepting delivery.
If there appear to be any damages or defects, refuse delivery. When delivery is accepted by the customer, they must report any defects or damage during 48 (forty-eight) hours in order to process a return. Major appliances involve:
1. Refrigerators
2. Washers
3. Dryers
4. Ranges
5. Dishwashers
6. Some Microwaves
Also, take into consideration that you are able to return special orders. Although, special order returns may be subject to a 15% restocking fee. Make certain to return these products to the same store where you bought them.
Note that you may only be able to receive a refund in a check by mail if you exceeded $1,000 (thousand) in cash purchases.
Home Depot return policy for plants
It might be surprising for you that you can return plants at all. But in spite of how green your thumb is, the Home Depot offers a 1-year assurance on shrubs, trees, and perennials.
There’s an assurance as well that Bonnie plants with Miracle-grow will give a harvest. If a year passes and no results are seen, here’s how one can get a refund:
1. Bonnie plant and original receipt must be taken to the Home Depot
2. The receipt must prove purchase of Miracle Grow and Bonnie Plant during three days of one another
3. The date of the purchase must be during the last six months
Non-returnable items
There are some items at the Home Depot that are both non-refundable and non-returnable. Take additional care when buying these items:
1. Major appliances
2. Gift cards
3. Whole house and stationary generators
4. Utility trailers
5. Cut flowers and arrangements
6. Installation services, labor, and delivery fees
7. Product samples
8. Custom blinds
There is one case when custom blinds can be returned. If they are assured to fit and they don’t, on this occasion you can swap them. There is a limit though, such as four blinds per household. And, the exchange must be for the same product and color.
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Paint return policy
Fortunately, Home Depot offers a paint satisfaction guarantee. If you are unsatisfied with your acquisition of exterior or interior liquid paint, take your paint and receipt to the nearby Home Depot store.
Returns that are completed during 30 (thirty) days of purchase will be exchanged or corrected with an equivalent can of paint. Keep in mind that you cannot get a refund for custom paint, so don’t purchase more than you think you will need. You can always purchase more.
Special order and non-stock products are an exception to this policy, as are color samples and “OOPS” merchandise.
Check out Lululemon return policy
So, finally, what is the Home Depot return policy?
Mainly, you can return things with the receipt and original packaging for a full refund of the original purchase price within 90 (ninety) days of purchase. Take into consideration that all returns are at the store manager’s discretion.
If you utilized the purchased item lightly and are not satisfied or do not have original packaging, it may still be worth going into Home Depot’s nearby store and letting an associate know what took place.
The same thing happens if you do not have the sales receipt. You might not be able to receive cash back, but you may be able to exchange the product or get Home Depot’s store credit.