The Old Navy Return Policy might seem very straightforward at first. However, there are some details that you need to know before you shop at Old Navy stores. In order not to miss anything important, we will discuss all the questions we think are important for you to know.
Old Navy Return Policy – How many Return days?
You have 45 days from your purchase to return items to Old Navy.
So, what happens after 45 days?
In case of returning an item to Old Navy (with your receipt) after a 45-day window, you might get store credit instead of your money. But this is completely up to the manager. So, this means if you are lucky you might get your money back. If Old Navy still has the item in stock, you will stand a better chance of success.
You will typically get in merchandise credit the current selling price.
Can I return worn clothes?
Clothes you want to return have to be unworn and unwashed.
Old Navy will not let you return any items that have been worn or washed unless they are defective.
See also: Target Return Policy
Do I need to present the receipt?
In general yes, you have to present the receipt. However, there are some cases where they do not require receipts.
If you are exchanging an item for a different color or size, Old Navy won’t ask you for your receipt. You do not need the receipt if the item is still in new condition. In case of losing your receipt, Old Navy can help you. They will look up your order via your credit or debit card.
If Old Navy won’t be able to find your purchase, you will get store credit at the current selling price of the item.
If you try to return an item without a receipt and Old Navy does not currently sell the item, you won’t be able to return the item.
Check out a Lululemon return policy here
Old Navy Return Policy – Clearance and “Final Sale” Items
You can return clearance items but you can’t return final sale items.
Old Navy Return Policy – Items purchased online
Items purchased online can be returned to a store. In fact, this is the best way to avoid paying return shipping fees. You need to bring the item back to any Old Navy store with the packing slip.
Tracking your Returns
Old Navy can track your returns. They ask for a photo ID when you make a return without a receipt.
To make sure you are not taking advantage of their policy, Old Navy uses your information to track your returns.
Also, if you have too many “No Receipt” returns, Old Navy can ban you from future returns.
Old Navy Return Policy – Return Gifts for Cash
No, it is not possible to get cash for gift returns.
Customers who want to return gifts will have to settle for store credit. It doesn’t matter if you return the gift with a receipt or not.
Be ready to present a valid photo ID, so they can process your gift return.
Old Navy Return Policy – Return Items Online
When you receive your online order pay attention to your invoice slip.
The invoice you will receive will have a section for returns that you will need to fill out and follow the instructions.
An even easier way is referring to their Online Portal for returns. The portal will quickly guide you through the returning process and help you to print out your shipping label.
Take into account that you will need to pay for shipping charges so it is always better to return items in-store if you can.
Can I Return Items purchased at Old Navy to Gap or Banana Republic?
No, you can’t return items purchased at Old Navy to GAP and Banana stores.
You have to return the items back to the brand where they were initially purchased.
Holiday Returns
All items that you buy between November 1st – December 24th can be returned up until January 15th or 45 days of purchase, whichever is later.
How long does it take for refund to be posted to my account?
Refunds take 3 to 5 business days for credit card refunds to show in the account. Debit card refunds take less -1 to 3 days.