Lucy in the Sky Return and Refund Policy

Lucy in the Sky Return and Refund Policy

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In: Lucy in the Sky

Lucy in the Sky, a popular online fashion retailer, offers a well-defined return and refund policy to ensure customer satisfaction. Here’s what you need to know:

Lucy in the Sky Return and Refund Policy
  1. Return Window: You have 30 days from the shipment date to return unused and undamaged merchandise. Items need to be in their original packaging with all tags intact.
  2. Return Process:
    • Pack items securely in the original packaging, including all paperwork, parts, and accessories.
    • Write the return authorization number, given by customer service, on your package.
    • Use the pre-paid UPS or FedEx shipping label for sending back your items.
    • Include your contact information and order details in a note inside the package.
  3. Refund Eligibility: Lucy in the Sky provides refunds for items returned within the 30-day window, in new and unused condition. Original shipping charges are non-refundable, and customers are responsible for return shipping costs unless the item is damaged or defective.
  4. Refund Processing Time: Refunds are processed within 2-3 business days of receiving the return. However, it may take additional time for the credit to appear on your statement.
  5. Non-Refundable Items: All sales through Lucy in the Sky are final. They do not offer refunds, exchanges, or credits for any reason. Items sold are as-is with no guarantee.
  6. Returning Items Without Original Packaging: Returns are accepted even without the original box or packaging, as long as the item is in the condition that it was received, unworn or unused, with tags attached.
  7. Customer Service Contact: For any return-related queries, you can reach out to Lucy in the Sky’s customer service at 1-800-555-1234.
  8. Mail Returns: Currently, Lucy in the Sky only offers exchanges for different sizes or colors of an item ordered through their website and does not process returns for refunds.

In conclusion, Lucy in the Sky’s return and refund policy is designed to be customer-friendly while ensuring the quality and resalability of returned products. For detailed information and updates, you should visit Lucy in the Sky’s website.