JCPenney provides an exceptional list of products starting from electrical appliances to beauty stuff. The philosophy of the department chain store: “treat others as you want to be treated” gives you a good opportunity to get benefits from the JCPenney returns and refunds policy in case, you are discontented.
About JCPenney Return Policy
JCPenney return policy states you can return your product within 45 (forty-five) days from the time the item was bought. The return will be qualified at the lowest selling price of your product. They will accept both types of returns such as receipted and non-receipted. For non-receipted returns, only exchange can be asked. In this matter, a refund is not possible.
Find out about Lululemon Return Policy here
Return Policy by Departments
Below you will find a list of products and time limits on which you can mark your returns:
1) Jewelry
In order to return Jewelry, you require a product certificate along with a sales invoice. If product verifying certificates are missing from the package any kind of jewelry would not be accepted back. Thereafter, every buyer must check for certificates of originality before purchasing any jewelry. You should return your jewelry within 60 (sixty) days.
2) Gifts
Any kind of gifts could be returned within 60 (sixty) days under JCPenney’s return policy, except for Personalized gifts and special orders. For instance, fancy watches can’t be returned. You should prefer to check the manufacturer’s warranty in case of a defective product.
3) Portrait / Photos
If photos are prepared on special orders they would not be taken back. The completed portraits on sale could be returned within 60 (sixty) days from the date of purchase. You must include the sales invoice in the package.
4) JCP Salons
Any sort of salon products or electrical appliances used in the salon could be returned or exchanged within 60 (sixty) days. Customers can prefer to return an electric straightener, steamer, heater, or any other affiliated products. Don’t forget to put the receipt, warranty covers, and sales invoice when returning your product to JCPenney.
5) One Time Sales
Products bought on “One Time Sales” from the JCPenney store or online could be refunded or exchanged according to the JCPenney return policy within 14 (fourteen) days of product acceptance. When returning all these items, they must include the original sales receipt.
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6) Major Health Equipment
The items which could be returned within 10 (ten) days are health measurement appliances, a fitness tracker, and smartwatches. All the mentioned products must include a purchase invoice or receipt with it and must be in good condition. Thus, never miss your receipt.
7) Electronic Major Appliances
– You could start your return concerning major appliances such as washing machines, refrigerators, laptops, microwaves, television, or any other electronic major appliances as well as fitness equipment within 48 (forty-eight) hours of product delivery.
– Returns must contain sales invoices and product warranty cards.
– Any defective or pre-damaged products could be exchanged or returned.
– Customers should make certain that any personal data is cleared before return.
– Items such as fitness equipment and electrical appliances won’t be returned to stores.
– Delivery of electronic appliances is limited to only 48 (forty-eight) states of the United States.
For any other problems, you can contact Customer Service at 1-800-322-1189.
8) Furniture and Mattress
These products could be returned within 45 (forty-five) days from the date of purchase. The condition of the mattress should be the same as on the day of purchase. Soiled, pet-damaged, or contaminated furniture would not be accepted back. JCPenney doesn’t take furniture returned to stores.
Note That Must Be Read for Furniture, Electronic Appliances, and Mattresses
– Delivery fees will be charged on return
– Returns will be charged 15% restocking
– For the pick-up fee, $85 is charged
– JCPenney isn’t responsible for other delivery agents’ work
– To freight forwarders product would not be returned
9) Glasses, Frames, and Optical Lenses
Unopened custom glasses, frames, optical lenses, and eyewear could be returned or exchanged within 24 (twenty-four) hours of delivery of products. In this matter, a customer would get a full reimbursement. Suppose a customer is still not happy with the product’s experience then it could be exchanged within 60 (sixty) days of the date of purchase on the condition that the product is not used or damaged. Also, note that you can’t expect a full refund on the 60 (sixty) days return scheme. On returning opticals after 24 (twenty-four) hours and within 60 (sixty) days, you can exchange them with a matching product.
10) Custom Products
Custom shades, blinds, and draperies orders are based on your choices and specifications. Any transactions would be refunded if and only if the orders are canceled within 24 (twenty-four) hours of confirmed transactions. The items could not be returned once delivered. Hence, you should select your orders well and, in any case, if you wish to cancel, you have to do it within 24 (twenty-four) hours.
11) Custom Window Treatments
In the home, custom window treatments are custom based made on your chosen preference. The contract must be annulled within 3 (three) business days. A return request couldn’t be filed once the installation processes are completed. In other words, you can’t do anything after the contract ends. This is clearly mentioned for selection-based customs shopping in JCPenney’s Return Policy.
12) Special Occasion Dresses
You may return your special occasion dresses with a green tag enclosed in the package. Your return would be rejected if the object is found without the tags attached. You should return items within 90 days (ninety) from the date of purchase.
You must also note that the Special Occasion dresses must be in their original – unworn or unwashed while returning them.
Non-Receipted Returns
You could present valid Photo IDs for the following countries the US, Canada, Puerto Rico, and Mexico when returning non-receipted items. In this matter, your items would be taken for exchange or return on the condition you provide the customer care staff with valid IDs and date of purchase confirmation.
You can still return the item if you have lost your receipts, forgot your purchase date, and have no other option to look up your receipt. The value of the refund will be the lowest selling price of that item in the last 45 (forty-five) days of returning the item. You will be provided the refund in the form of store credit in case you choose to return the non-receipted item.
Process and Methods of Return
Bring your order to JCPenney stores and get a quick refund on your purchased products. This is the easiest way and requires lesser paper-works. Therefore, the most rapid way is to return items straight to the store.
Returning by Mail
1. You should complete the return and exchange form on the invoice and attach it to the item you seek to return.
2. If you cannot provide an invoice, then enclose your name, address, phone number, and the estimated date of purchase instead.
3. You would be provided with a pickup date on which you can return your products after you forward requests by mail.
4. The amount would be reimbursed to your account right away or within 2-3 business days.
Special Delivery or Tracked Items
If you want to return special delivery or tracked items you need to call customer care at 1-800-442-7902.Pick-up arrangements would be done consequently. Ask the driver to prepare an inspection report for further procedures if the item is damaged. In conclusion, the refund will start soon as the product is delivered to the JCP store.
Special Instructions for States of MA Massachusetts and CT Connecticut
Under the JCPenney return policy, body Jewelry is non-returnable. For example, rings, tapers, hoops, plugs, or circular horseshoes. Hence, while jewelry shopping, try to make nice choices.
Find out various return policies here
Refund and Exchange
You can return the product bought at JC Penney for a full refund or exchange, the refund or exchange would be granted in a manner listed below:
When Purchase is made at Store
Refund – Products bought at stores could be returned by visiting stores. The refunded amount would be either in the store credit or in the original form of payment.
Exchange – In order to exchange an item, you must complete the return and exchange form on the invoice and enclose it to the item you seek to return. If you cannot provide an invoice, then enclose your name, address, phone number, and the estimated date of purchase with the item. After this procedure, you can return your product to the store and purchase exchanged items online or at the store.
When Purchase is Made Through Gift Card
Items that were bought using gift cards can be returned. You can return the item either by visiting the store, by mail inquiry, or by contacting the customer helpline. The reimbursed amount will be given as a gift card or will be transferred to your account in accordance with the JCPenney return policy.
Non-Returnable Items:
– Gift Cards
– Monogrammed Items
– Personalized Items
– Altered Items
– Body Jewelry
– Perishable Foods
– Services
Therefore, the one-time-use items would not be considered for return.
Sephora inside JCPenney
Products of Sephora must be returned within 60 (sixty) days of the date of purchase including the item receipt. If you want to return a product, though you don’t have a receipt, you must show your debit or credit card used or you must have a beauty insider account.