Return policy of the Gap family stores is similar. Gap Family stores include The Gap, Old Navy, Banana Republic, Piperlime, Athleta.
GAP Return Policy
You are able to return products you purchase online only to the store chain where you bought them. If you made a purchase on Gap.com, you can return it to a Gap retail store. You can not return the item to any other stores from the Gap family. Items you purchased online can not be returned to Gap’s Factory or Outlet stores either.
You should not forget the invoice if you want to return your purchase.
The Gap family stores refund the purchase amount to the initial method of payment. For example, if you paid with a credit card for the order, Gap will return the amount of money to your card. You should also consider that it may take up to 10 extra business days until you will see your refund posted to your bank account.
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Return Policy/Exchanges:
Gap can help the customers who got a gift that’s the wrong color or size. You can either exchange or return it for an Options gift card for the original price paid. Using Gap’s prepaid return shipping label means that exchanges and gift returns will be free. Customers can use Gap’s Options Gift cards in-store as well as online at Gap family stores. In case of returning a gift card, Gap will credit the value to the initial form of payment.
If you frequently shop at Gap and its other family stores, you will surely benefit from a Gap credit card. Having a Gap credit card means you can benefit from 10 percent off every Tuesday at Gap websites and Factory stores. Also, from special savings on your birthday plus discounts and priority access to special occasions. There are two options: the Gap Inc. Visa Card and the Gap Inc. Credit Card or the store credit card.
This card has a high annual percentage rate. So, before making a decision, you need to go through all the costs and rewards each type of card offers.
You can access the rewards program by using both Gap Inc. Visa Card and Gap Inc. Credit Card. You can also use these cards for making in-store and online purchases at Gap family stores.
Gap customers can use The Gap Inc. Visa Card anywhere that accepts Visa. Want to get a cash advance? Use the card.
In-store Purchases
If you purchase the items in a physical Gap store, you should return those items in their original condition (unworn & unwashed). Customers can return items within 45 days of the purchase. Gap Return Policy does not mention that customers must bring in the register receipt if they want to return an item to the store. If you buy the item as a Final Sale purchase you can not return it at any time – even if the item is faulty.
Online Purchases
The return policy of online purchases is similar to the in-store policy. Customers who buy items online can return them within 45 days of purchase. They should simply circle the item that they are returning on the packing slip. It is usually included in the package when it is delivered.
As long as the items have tags, the sanitary strip is still in its place and it is in the original condition, customers can return items. Both online or in-store purchases can be returned, even the items like bathing suits. Before returning a piece customers can wash and wear it if it is defective. Customers who make online purchases can return the items by mail only – not to their local Gap store.
If you want to purchase a new piece while returning an item, the shipping fee will be waived for the new item purchase and the return also. Gap will charge customers for new items before their refund is in process.