When you are looking to buy a new video game that was just released or even when you are looking for a classic video game, one of the best stores that you should consider is GameStop. After all, they have a wide range of video games from the oldest to the brand new ones. However, one of the things that many people don’t even remember is that you may not like the game. So, it is important that you are well aware of the GameStop return policy before you actually buy a product from them.
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At GameStop, you can buy not only video games but also video game consoles. In addition, it is one of the best stores when you want not only to purchase but also when you want to trade or even sell your old video games.
So, we decided to give you a hand and save you a lot of time from reading their complete return policy. Below, you will find all the guidelines, conditions and steps that are expressed at the GameStop return policy in a very simple way.
GameStop Return Policy
One of the things that you need to know about the GameStop return policy is that it is a bit restrictive. And this is especially true in what concerns opened games as well as when you don’t have the receipt for your purchase.
According to the GameStop return policy, you have 30 days after your purchase to return a product. In terms of the refunds, they are always issued to the original form of payment. However, there is an exception. In case you want to return a product that cost more than $150, you will need to wait up to 14 business days to get a check for the amount you paid.
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As we already mentioned, the GameStop return policy is a bit strict. So, as you can imagine, there are a couple of exceptions to the 30 days limit to return the products you don’t want anymore. These include:
- Downloadable content: in this case, you won’t be entitled to any refund or exchange of any type.
- Unopened New Tablets: in this case, you only have 14 days to get a refund.
Another issue that is very criticized by GameStop customers is regarding the items that you want to return. The truth is that whenever you buy a new gaming console or a new game, you just can’t open them if you want to have a refund. Please notice that as soon as you remove the shrink wrap around the games or gaming consoles, GameStop will consider that the products have been opened and they won’t issue you any refund. The only option that you have in this case and according to the GameStop return policy is to make an identical exchange within 30 days of your purchase.
Whenever you want to return a product you bought at GameStop, you need to make sure that you have the receipt for your purchase with you. Without a receipt that serves as a roof, GameStop won’t refund your money or allow any exchange.
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In case you bought yourself a pre-owned title and you want to return it, the GameStop return policy is a bit more open. After all, you can return it within 7 days of your purchase even if you already opened it. Simply put, this is one of the best ways that you have to test and try out a game you are interested in without risking a lot. Even when the 7 days have ended, GameStop will also give you 30 days so that you can exchange it.
While this is a very open policy from GameStop, you need to make sure that you don’t push your luck too much. After all, when the company notices that you are abusing their policy, you may get banned from future returns.
#1: Returning An Item You Bought Online:
As you know, when you want to buy an item at GameStop, you can either go to one of the many local stores the company has throughout the entire country, or you can buy it online. If you prefer the latter one, you need to understand that you have two options for returning your item:
- You can simply go to a GameStop local store
- You can send the item back by making sure that you use the return shipping label that came with your order. In case there was an error from GameStop about the item, you’ll be entitled to a credit from handling costs.
It is important to know that all the guidelines we mentioned above apply to the items returns no matter if you do it on the store or by mail. So, you will always need your receipt or the packing slip. This is the only way you have to get a refund or exchange the item.
It is also not a good idea to try to send your opened games by mail to return them. Since GameStop won’t accept them, you will lose not only the money you already paid for the game but you’ll also lose the game itself.
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In case you bought accessories, the GameStop return policy is more permissive, After all, no matter if the accessories were opened or unopened, you can get a full refund in case you return them within 30 days of your purchase.
Another exception that you will find across the GameStop return policy is related to the “bundled” products. In case you want to return an item that was part of a bundle when you bought it, GameStop won’t accept it.
As you can see, the GameStop return policy is a bit restrictive but you can still get a full refund in case you comply with their rules and don’t abuse their policies. So, one of the things to keep in mind is to always keep your GameStop receipts in a safe place because you may want to return the product you just bought. In addition, the games and gaming consoles that you buy new can only be returned for a refund in case they are unopened and within 30 days after purchase. In case you already opened them, you can only get a direct exchange.