As you already know, you can buy at PrettyLittleThing both on local stores as well as online. After all, this UK retailer has a presence in a lot of countries so you may find a local store where you live.
Looking to know more about returning policies?
One of the things that many people wonder about when they are shopping online at PrettyLittleThing is to know that they can cancel a PrettyLittleThing order. The reality is that sometimes, you realize that you just made a mistake. Either because you spent more than you wanted to, you ordered the wrong size or color, or maybe because you just found an item that you prefer.
Can You Cancel Your PrettyLittleThing Order?
Simply put, you can. But there are some restrictions to cancel it. So, you better keep reading to understand how this works.
Since PrettyLittleThing is based in the United Kingdom, they need to follow UK Regulations. And this means the company needs to comply with the UK Distance Selling Regulations.
Discover everything you need to know about Pretty Little Thing return policy.
In case you just completed a purchase at PrettyLittleThing and you want to cancel your order, the first thing that you will need to do is to log in to your PrettyLittleThing account. Then, just go to your order history and select the order that you want to cancel. Notice that if you realized that you made a mistake and you want to cancel your PrettyLittleThing order within one hour, you will see a “Cancel Order” button, right next to the order you just completed. So, in this case, all you need to do is to click on that button and you should be asked to confirm the cancellation of the order. If you’re sure you want to cancel, you need to click on “Cancel Order”. In case you changed your mind again, you can simply click on “No, return to order”. As soon as you cancelled the order, you can’t undo it.
Read this before you buy at Pretty Little Thing.
If you read the last paragraph carefully, you probably noticed that we specifically mentioned 1 hour period. This is the time that you have to cancel the order without any damage being done. And with this, you’ll get your money back at that exact instant. However, in case you changed your mind after more than 1 hour within your purchase, then the process of cancelling an order varies from company to company.
This is how PrettyLittleThing returns work.
In the case of PrettyLittleThing, the company and the staff will immediately start taking care of your order. And they do this to make sure that you can get your items as soon as possible. So, this means that if the hour has already passed, you won’t be able to cancel your order since it is already being processed. Notice that in this case, you won’t be able to either cancel it or even edit it. If you simply wanted to change the size or the color of the item you picked, you will need to either wait for the order that you placed arrive to return it and then place a new order, or you can simply go ahead and place the new order and when you get the first one, you can return it as well.