Explaining how Lowe’s return policy works
When shopping for large appliances, Lowe’s maybe the retailer that first comes to your mind. A recent survey by Consumer Reports suggests that one out of four shoppers think of Lowes when purchasing a significant appliance, so, you are not the only one who is inclined to do that. For most shoppers, it’s the top-of-mind choice, ahead of other retailers like Home Depot and Best Buy.
But you may be curious—what if an important appliance like a refrigerator, that you purchased from Lowe’s, is not as good as you hoped it would be? Or if a washer bought from the mentioned retailer turns out to be faulty? What is Lowe’s return policy for appliances?
You have found the right article if the above-mentioned questions are on your mind. Next, we will touch upon the various things regarding Lowe’s return policy on appliances, so keep on reading.
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In order to return a large appliance to Lowe’s how many days do you have?
After receiving the product, within 30 days you can return large faulty appliances such as dishwashers, refrigerators, washers, dryers, microwaves, and rangers to Lowe’s.
Any large appliance which fails to meet your expectations you can also return to a Lowe’s store.
Lowe’s return policy for refrigerators requires that all original paperwork be returned, involving a title. All accessories that came in the package should be returned as well, though, you can return the appliance with its box opened.
It would be best if you keep in mind that major appliances must be returned in “like-new” condition according to Lowe’s appliance return policy. If you want to have the item replaced or to get a refund you have to furnish the store with the original receipt.
What happens if you lost the original receipt?
The record of transactions can be retrieved by Lowe’s In most cases.
This can be done via the utilization of a checking account number or the original credit card. It can also be restored by your phone number or via your MyLowe’s card.
If you return a large appliance without a valid receipt, in this case, you will also have to show a valid ID. Lowe’s workers may enter the information from the ID into Lowe’s system of verification.
It is possible that Lowe’s accept returns without a valid receipt and as an alternative issue an in-store credit for the item’s ongoing selling price. But this would be at the discretion of the concerned store’s management and only on a case-to-case basis.
Trying to return too many items to the retailer without a receipt may cause Lowe’s to limit your returns or the company deny them altogether, so, you must be aware of that as well.
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How can you return large appliances to Lowe’s?
The large appliances will come to your home free of charge to pick up the product you want to return if this item you bought from Lowe’s was delivered and installed by the retailer.
But can you ask Lowe’s to pick up the appliance that you wish to return if you bought that item at a Lowe’s store and brought it home on your own?
The answer is – Yes, that is possible. You can call Lowe’s customer service and ask the retailer to dispatch a team to come to your place and collect the big appliance you want to return. As long as the 30-day period has not yet passed the retailer will also process the return.
The retailer may waive the fee for you if a delivery team around your area collects your item. Generally, pickup fees are around $80.
Can you return appliances bought online on Lowes.com?
Lowe’s also has a website, like most retailers, where you can shop and purchase large appliances such as washers, dryers, refrigerators, among many others.
Large appliances purchased on Lowes.com may also be returned just like any other product or appliance purchased from a brick-and-mortar Lowe’s store.
You should return the item into a durable and solid shipping package in order to return or exchange a big appliance bought on the online store of Lowe’s. Additionally, you should involve all the original packing materials, accessories, and manuals that came with the appliance.
Then, you should look for the prepaid merchandise return slip that came in with the package, separate it from the package and complete it, and include the completed prepaid merchandise return slip in your shipment. To pick up the package ask your local parcel carrier to do so.
Can you get a refund on shipping charges?
The shipping fees you paid for delivering the large appliance you intend to return will not be refunded by Lowe’s. As per the company’s return policy, original shipping charges incurred on a purchase are not refundable.
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Conclusion
In a nutshell, Lowe’s offers a flexible and reasonable return policy. For instance, you can return large appliances such as refrigerators, washers, and dryers for a full exchange or refund within 30 days of buying. However, you will have to show the original receipt to get a full refund.
Through the credit card, you used to pay the appliance Lowe’s can retrieve the transaction record in case you lose the receipt. The retailer can also look up your acquisition through the phone number you provided at checkout.
Lowe’s can also collect the appliance you want to return, though you will have to cover the cost. However, if the appliance you purchased was delivered and installed by Lowe’s you will not have to pay anything.
You can return large appliances as well as other items that you purchased from Lowe’s online store. It is best if you mail back the prepaid merchandise return slip together with the product to be returned.
Product returns and refunds are a regular worry of many shoppers like you. Luckily, Lowe’s will honor product returns and refunds if your issues or complaints are valid.